Return & Refund Policy

Quick Reference

Product	Refund Window	Condition
Membership Subscription	7 days	No exams attempted under the plan
Category Subscription	7 days	No exams attempted in that category
Individual Exam Purchase	24 hours	Exam not yet started
Video Course	7 days	Less than 20% of content watched
Physical Book / Item	7 days of delivery	Unopened, undamaged, original packaging
Digital Download (Shop)	No refund	File successfully delivered
Study Group (if charged)	No refund	Group access already granted

Membership & Category Subscriptions

Eligible for refund

You may request a full refund within 7 calendar days of payment if:

• You have not attempted any exam included in the subscription plan.
• You have not accessed premium written exam content or video courses unlocked by the plan.
• You contact us before the 7-day window closes.

Not eligible

Refunds will be declined if:

• More than 7 days have passed since purchase.
• You have attempted one or more exams covered by the plan.
• The subscription was purchased as part of a promotional or discounted bundle.
• The account was terminated for Terms of Service violations.

Individual Exam Purchases

Individual exam purchases may be refunded within 24 hours of payment, provided the exam has not been started (i.e., you have not entered the exam and submitted any answers).

Once you start an exam, it is considered consumed and no refund will be issued regardless of how far you progressed or whether you submitted your responses.

Video Courses

Courses may be refunded within 7 days of purchase if you have watched less than 20% of the total course content (measured by lesson minutes, not lesson count).

We take time-based consumption seriously: if our records show you have watched more than 20% of a course, we cannot offer a refund even within the 7-day window.

Physical Shop Items (Books, Materials)

Returns

Physical items purchased from our shop can be returned within 7 days of confirmed delivery if the item:

• Is in its original, unopened packaging.
• Has not been written in, highlighted, folded, or damaged.
• Is accompanied by the original order confirmation.

Return shipping

The customer bears the cost of return shipping unless the item was defective, damaged in transit, or incorrect (wrong item sent). In those cases we cover return shipping and send a replacement or full refund at your choice.

Damaged on arrival

If your item arrives damaged, photograph the packaging and damage within 24 hours of delivery and email the photos to support@shikkhaguru.com with your order number. We will arrange a replacement or refund promptly.

Digital Downloads (Shop)

Digital products (PDFs, e-books, template packs) are non-refundable once the download link has been accessed or the file successfully delivered, as the product is immediately usable upon purchase.

Exception: if the file is corrupted, inaccessible, or significantly different from the product description, contact us within 48 hours for a replacement or refund.

How to Request a Refund

Follow these steps to submit a refund request:

1. Email support@shikkhaguru.com with the subject line: "Refund Request — [Your Order Number]".
2. Include your registered email address, order ID, and a brief reason for the refund.
3. We will acknowledge your request within 1 business day.
4. We will review eligibility and respond with a decision within 3 business days.
5. Approved refunds are processed within the timeline below.

Refund Processing Timeline

Payment Method	Refund Timeline	Where it appears
bKash	3–5 business days	Original bKash number
Nagad	3–5 business days	Original Nagad number
PipraPay / Card	5–10 business days	Original card / account
Platform credit	1 business day	Your Shikkha Guru wallet

Refunds are always issued to the original payment method. We cannot refund to a different bKash number, bank account, or card. If your original payment method is no longer active, contact us to arrange an alternative.

Non-Refundable Circumstances

Regardless of the product type, refunds will not be issued if:

• The refund window has expired.
• The account or subscription was terminated due to Terms of Service violations.
• The purchase was made using a promotional code, free trial conversion, or bundle discount.
• The refund request is made after multiple uses of the service (exam attempts, lesson views).
• The request cannot be verified as originating from the account holder.