Delivery Policy

Digital Products

All digital products on ShikkhaGuru — including membership subscriptions, category subscriptions, individual exam purchases, video course enrolments, and digital reading materials — are delivered electronically and activated immediately upon successful payment confirmation.

Product	Delivery Method	Activation Time
Membership Subscription	Account access unlocked	Instant
Category Subscription	Category content unlocked in account	Instant
Individual Exam	Exam appears in your dashboard	Instant
Video Course	Course unlocked in My Learning	Instant
Digital PDF / E-book	Download link in order confirmation email	Within 5 minutes
Exam Routine Materials	Available in Routine page after admin upload	When published by admin

Delayed activation

In rare cases, payment gateway delays (especially with bKash or mobile banking) may cause a lag of up to 15 minutes before your account is activated. If your account has not been activated after 30 minutes of a confirmed payment, please:

1. Log out and log back in to refresh your session.
2. Check your registered email for an order confirmation.
3. If still unresolved, email us at support@shikkhaguru.com with your transaction ID and we will activate your account manually within 2 hours.

Physical Books & Materials

Our book shop offers physical study materials — books, printed practice sets, and stationery — that are shipped to your delivery address via third-party courier services.

Order processing

Orders placed before 2:00 PM (Bangladesh Standard Time) on business days (Sunday–Thursday, excluding public holidays) are processed the same day. Orders placed after 2:00 PM or on Fridays, Saturdays, and public holidays are processed the next business day.

Delivery Areas

We deliver to all 64 districts of Bangladesh through our courier partners. We do not currently ship internationally.

Zone	Coverage
Dhaka City	All thanas within Dhaka City Corporation
Dhaka Division	All districts including Narayanganj, Gazipur, Manikganj, etc.
Major Cities	Chittagong, Sylhet, Rajshahi, Khulna, Barishal, Mymensingh, Rangpur
District Towns	All 64 district headquarters
Upazila / Remote Areas	Available; may take additional 1–2 days and extra charge may apply

Delivery Timeframes

Destination	Estimated Delivery
Dhaka City (inside Dhaka metropolitan)	1–2 business days
Dhaka Division (outside metro)	2–3 business days
Chittagong City	2–3 business days
Other major divisional cities	3–4 business days
All other districts	3–5 business days
Remote upazila / char areas	5–7 business days

These are estimates, not guarantees. Delivery may be delayed by:

• National holidays, Eid, or hartal days.
• Natural disasters, floods, or road disruptions.
• Incorrect or incomplete delivery address provided by the customer.
• Failed delivery attempt (recipient unavailable).

Delivery Charges

Zone	Delivery Charge (BDT)
Inside Dhaka City	৳60
Outside Dhaka (rest of Bangladesh)	৳120
Remote / char areas	৳150

Delivery charges are shown clearly at checkout before payment. Charges are non-refundable once the order has been dispatched, except in cases where we sent the wrong item or the item was damaged in transit.

Order Tracking

Once your order is dispatched, you will receive an email and/or SMS with:

• The courier partner name (e.g., Pathao, Steadfast, Sundarban Courier).
• A tracking ID or waybill number.
• A link to the courier's tracking page.

You can also view your order status at any time by logging in and navigating to My Downloads → Shop Orders in your dashboard.

Delivery Issues

Item not received

If your estimated delivery date has passed and you have not received your order:

1. Check the tracking link sent to your email — the courier may have attempted delivery.
2. Confirm your delivery address in your order history is correct.
3. Contact us at support@shikkhaguru.com with your order ID. We will follow up with the courier within 24 hours.

If the order is confirmed lost by the courier, we will reship the item at no extra cost, or issue a full refund including delivery charges.

Damaged or wrong item

If your item arrives damaged or you received the wrong product:

• Photograph the package and item within 24 hours of delivery.
• Email the photos and your order ID to support@shikkhaguru.com.
• We will arrange a replacement or full refund within 3 business days of confirming the issue.

Do not discard damaged packaging — we may need it for the courier's insurance claim.

Failed delivery / returned to sender

If delivery fails because the recipient was unavailable or the address was incorrect, the courier will typically make up to 2 attempts. If all attempts fail, the package is returned to us. In this case:

• We will notify you by email.
• You may arrange re-delivery by paying a second delivery charge.
• If you prefer a refund, the product price will be refunded minus the original delivery charge.